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Dynamics 365 for customer engagement for customer service

Overview

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Who should do Dynamics 365 Customer Engagement for Service training?

  • Dynamics 365 Customer Engagement functional consultants
This course prepares you for Exam MB-230. Download Course Contents
Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 1 Day (2 Day for 4 Hours/Day)
Fee : USD 700 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13
19
20
27
13
19
20
27
May

8 Hours/Day
4 Hours/Day
04
10
11
18
04
10
11
18
WeekEnd- 31-May
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 1 Day
Fee : Sydney : USD 1,400 London : USD 1,200 Dubai : USD 1,500 India : USD 1,100
April
13 (Bangalore) (Venue)
13 (london) (Venue)
19 (dubai) (Venue)
20 (Chennai) (Venue)
20 (Delhi) (Venue)
27 (london) (Venue)
May
04 (Delhi) (Venue)
04 (London) (Venue)
10 (Dubai) (Venue)
11 (Bangalore) (Venue)
11 (London) (Venue)
18 (Chennai) (Venue)
WeekEnd- 31-May Dubai (Venue)

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Input symbols

On completion of this training, you will know:

  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management
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