ITIL® 4 Strategist: Direct, Plan, and Improve Course Overview

To successfully undertake the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course, participants should meet the following minimum prerequisites:

• Hold the ITIL 4 Foundation certificate or be a holder of the ITIL 4 Managing Professional Transition certificate. Proof of certification needs to be presented upon request.
• Have an understanding of the basic concepts and definitions of ITIL 4. Pre-course reading materials are provided to refresh knowledge.
• Experience in IT service management is recommended, as this will provide context and aid in understanding the principles and practices taught in the course.
• Familiarity with management and operation of IT-enabled services will be beneficial.
• Basic understanding of common ITIL practices and how they contribute to the creation of value in the form of services.

These prerequisites ensure that all participants start the course with the necessary foundation to fully engage with the course content and derive maximum benefit from the training provided.

Target Audience for ITIL® 4 Strategist: Direct, Plan, and Improve

1. The ITIL® 4 Strategist: Direct, Plan, and Improve course equips professionals with strategic and planning capabilities in IT service management.

   
   

2. Target Audience for the ITIL® 4 Strategist: DPI Course:

   
   

• IT Managers and Directors
• ITIL Practitioners and Service Managers
• IT Consultants and Service Providers
• Quality Analysts and Process Owners
• IT Development, Operations, and Service Teams
• Change Managers and Organizational Change Leaders
• Project Managers and Program Coordinators
• Professionals involved in IT Service Management implementation and improvement
• Individuals seeking ITIL Managing Professional (MP) designation

Learning Objectives - What you will Learn in this ITIL® 4 Strategist: Direct, Plan, and Improve?

1. Introduction: The ITIL® 4 Strategist: Direct, Plan, and Improve course aims to provide a practical understanding of how to effectively direct, plan, and improve IT and digital services and practices.

2. Learning Objectives and Outcomes:

• Understand the key concepts and challenges of Direct, Plan, and Improve (DPI) within the ITIL 4 framework.
• Gain insights into the role of strategy management in directing an organization's service management.
• Learn how to assess the current state of services to identify areas for improvement.
• Acquire the skills to plan and implement strategies that align with the organization’s direction and improvement needs.
• Explore the use of Value Stream Mapping (VSM) for assessment and planning.
• Develop competencies in measurement and reporting to support continual service improvement (CSI).
• Understand how to apply the four dimensions of service management for balanced development of the Service Value System (SVS).
• Grasp the principles and methods of Organizational Change Management (OCM) to support improvement initiatives.
• Strengthen communication skills tailored for diverse stakeholders involved in directing, planning, and improving services.
• Learn practical techniques for developing the Service Value System utilizing the four dimensions of ITIL 4.