The ITIL® 4 Specialist Create, Deliver and Support course is an essential part of the ITIL 4 certification path and focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services. Aimed at IT service management practitioners, this course equips learners with the know-how to foster an effective team culture, improve organizational structures, and implement a continuous improvement culture to enhance service quality and efficiency.
Learners will delve into the intricacies of information technology integration, including advanced analytics, robotic process automation, and AI, to streamline service creation and support. The course also covers the design and mapping of value streams, prioritizing work using a shift-left approach, and considers commercial and sourcing models to optimize service delivery. By completing this course, individuals will be well-versed in sophisticated service management techniques that drive customer satisfaction and business success.
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Purchase This Course
♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
USD 609+
♱ Excluding VAT/GST
Flexi FAQ's1. ITIL® 4 managing professional transitions ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More
To ensure you are well-prepared for the ITIL® 4 Specialist Create, Deliver and Support course and can derive maximum benefit from the content covered, the following are the minimum required prerequisites:
Remember, these prerequisites are intended to set the stage for an enriching learning experience, and not to discourage any potential learners. The course is designed to elevate your skill set in IT service management and to enhance your ability to create, deliver, and support IT services effectively.
The ITIL® 4 Specialist Create, Deliver and Support course is designed for IT practitioners focused on service management and improvement.
IT Service Managers
IT Directors
IT Consultants
IT Audit Managers
IT Project Managers
Operations Managers
Quality Analysts
Process Owners
Service Desk Managers
DevOps Team Members
IT Architects
Software Developers
IT Support Staff
Data Analysts
Business Managers responsible for IT services
Professionals aiming to learn about advanced ITIL practices
Individuals seeking ITIL Managing Professional (MP) status
Anyone involved in the design, delivery, and support of IT-enabled services
The ITIL® 4 Specialist Create, Deliver and Support course equips participants with the skills to effectively organize, enhance team culture, utilize technology, design value streams, and manage work in IT service management.
These objectives are designed to ensure that upon completion of the ITIL® 4 Specialist Create, Deliver and Support course, participants will have a comprehensive understanding of the core elements necessary to create, deliver, and support services successfully within an IT service management context.